We aim to ship all our main collection orders received via our online shop within 5 working days. However, some of our items are bespoke or, are made-to-order and will therefore have a longer lead-time. We will contact you to confirm your order advising you of an approximate lead-time for these items and when you can expect delivery.
We also advise our overseas customers to note that orders shipped overseas are sent on a delivery duty unpaid basis. Please check with your local government customs office, prior to placing an order, if you need to pay import duty or any additional taxes that may apply to your country of delivery.
Ash & Plumb Ltd does not accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer. This also applies to goods returned by the customer.
If you are not happy with your purchase from our main, full-price collection, it may be returned within 14 days of receipt of our delivery, provided they are returned undamaged and in a saleable condition to our studio in Brighton, Sussex.
All returns are sent back at the customer’s own cost and own risk. We would advise using special delivery, as the parcel is not our responsibility until we sign for it. A full refund, less postage will then be made within 14 days via the original method of payment.
All our works are carefully checked prior to shipping. However, if any faults or damage are found upon receipt of the item, customers need to notify the studio by email (firstname.lastname@example.org) within 7 days of receipt of your delivery.
Only bespoke and made-to-order items that are faulty or damaged can be returned, with written confirmation from Ash & Plumb Ltd. Customers need to notify the studio by email (email@example.com) of any faults or damage within 7 days of receipt of your delivery.
Any import duty and taxes charged to Ash & Plumb Ltd to receive a customers return from overseas, is at a cost to the sender. Any duty incurred will be confirmed in writing and will be deducted from the value of the refund amount.