SHIPPING TO THE EU
Unfortunately as the UK has now left the EU, shipping to your destination country will have changed.
We are awaiting further information from the UK government on what exactly that means for us at Ash & Plumb and for our customers.
With the changes in shipping procedures, you may be subject to import duties, taxes and handling fees on your order when it arrives to your destination country. If this applies, you will be contacted by the shipping company with further information.
As a small studio we are unable to cover these costs ourselves. We are unable to undervalue items on customs declarations or mark them as gifts.
If an order is to be returned to us, please mark your parcel as "Returned Goods" clearly on the outer packaging. You'll also need to include a commercial invoice showing it's a return (we can provide this to you if required), to avoid any additional customs fees or delays.
If charges are refused, we are then liable to pay these costs ourselves as well as shipping back to us. These costs would need to be deducted from any refund you may be eligible for.
We will continue to keep aware of any changes to the circumstances. If you have any questions, please contact us on firstname.lastname@example.org
- Barnaby & Dru